Terms of Sale

These Terms of Sale, together with any and all other documents referred to herein, set out the terms under which Paid Content, accessed via Subscriptions, is sold by Us to consumers through this website, www.privci.com, www.privci.io, secure.privci.com, ("Our Site").

In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:

Consumers may only purchase Subscriptions and access Paid Content through Our Site if they are at least 13 years of age. If you are not the bill payer, please obtain permission before purchase.

We make all reasonable efforts to ensure that all descriptions of Subscriptions and Paid Content available from Us correspond to the actual Subscription and Paid Content that you will receive. Please note, however, that due to technical programming and coding, there may be minor differences or discrepancies.

We may from time to time change Our prices. Changes in price will not affect any Subscription that you have already purchased but will apply to any subsequent renewal or new Subscription. We will inform you of any change in price at least 14 days before the change is due to take effect.

Minor changes may, from time to time, be made to certain Paid Content, for example, to reflect changes in relevant laws and regulatory requirements, or to address technical or security issues. These changes will not alter the main characteristics of the Paid Content and should not normally affect your use of that Paid Content. However, if any change is made that would affect your use of the Paid Content, suitable information will be provided to you.

In some cases, as described in the relevant content descriptions, We may also make more significant changes to the Paid Content. If you do not agree to the changes, you may cancel the Contract.

We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online. All pricing information is reviewed and updated regularly.

Our Site will guide you through the process of purchasing a Subscription. Before completing your purchase, you will be given the opportunity to review your order and amend it. Please ensure that you have checked your order carefully before submitting it.

No part of Our Site constitutes a contractual offer capable of acceptance. Your order to purchase a Subscription constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending you a Subscription Confirmation by email. Only once We have sent you a Subscription Confirmation will there be a legally binding Contract between Us and you.

Subscription Confirmations shall contain the following information:

• Your Subscription ID
• Confirmation of the Subscription ordered including full details of the main characteristics of the Subscription and Paid Content available as part of it
• Fully itemised pricing for your Subscription including, where appropriate, taxes, and other additional charges
• The duration of your Subscription (including the start date, and the renewal date)
• Confirmation of your acknowledgement that the Paid Content will be made available to you immediately and that you will lose your legal right to change your mind and cancel upon accessing the Paid Content

Payment for Subscriptions must always be made in advance. Your chosen payment method will be charged when we process your order and send you a Subscription Confirmation.

We accept the following methods of payment on Our Site:

If you do not make any payment due to Us on time, We will suspend your access to the Paid Content. If you do not make payment within 7 days of Our reminder, We may cancel the Contract. Any outstanding sums due to Us will remain due and payable.

Paid Content appropriate to your Subscription will be available to you immediately when We send you a Subscription Confirmation and will continue to be available for the duration of your Subscription (including any renewals), or until you end the Contract.

When you place an order for a Subscription, you will be required to expressly acknowledge that you wish the Paid Content to be made available to you immediately. You will also be required to expressly acknowledge that by accessing (e.g. downloading or streaming) the Paid Content, you will lose your legal right to cancel if you change your mind (the "cooling-off period").

In some limited circumstances, We may need to suspend the provision of Paid Content (in full or in part) for one or more of the following reasons:

• To fix technical problems or to make necessary minor technical changes
• To update the Paid Content to comply with relevant changes in the law or other regulatory requirements
• To make more significant changes to the Paid Content

If We need to suspend availability of the Paid Content for any of these reasons, We will inform you in advance of the suspension and explain why it is necessary.

When you purchase a Subscription to access Paid Content, We will grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the relevant Paid Content for personal, non-commercial purposes. The licence granted to you does not give you any rights in Our Paid Content (including any material that We may licence from third parties).

The licence granted to you is subject to the following usage restrictions and/or permissions:

• You may not copy, rent, sell, publish, republish, share, broadcast or otherwise transmit the Paid Content (or any part of it) or make it available to the public except as permitted under the Copyright Designs and Patents Act 1988 (Chapter 3 'Acts Permitted in relation to Copyright Works').

If any Paid Content available through your Subscription is not of satisfactory quality or fit for purpose, please contact Us as soon as reasonably possible to inform Us of the problem. Your available remedies will be as follows:

• If the Paid Content has faults, you will be entitled to a repair or a replacement.
• If We cannot fix the problem, or if it has not been (or cannot be) fixed within a reasonable time and without significant inconvenience to you, you may be entitled to a full or partial refund.

Please note that We will not be responsible if We informed you of the fault(s) or other problems with particular Paid Content before you accessed it and it is that same issue that has now caused the problem; if you have purchased the Paid Content for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from your use of the Paid Content for that purpose; or if the problem is the result of misuse or intentional or careless damage.

If there is a problem with any Paid Content, please contact Us at support@privci.io or visit the support page on Our Site to inform Our customer service team of the problem.

You may be entitled to a "cooling-off" period within which you can cancel the Contract for any reason, including if you have changed your mind, and receive a refund. The period begins once We have sent you your Subscription Confirmation (i.e. when the Contract between you and Us is formed) and ends when you access (e.g. download or stream) the Paid Content, or 14 calendar days after the date of Our Subscription Confirmation, whichever occurs first.

After the cooling-off period, you may cancel your Subscription at any time, however subject to certain conditions, We cannot offer any refunds and you will continue to have access to the Paid Content for the remainder of your current Subscription (up until the renewal or expiry date, as applicable), whereupon the Contract will end.

If you purchase a Subscription by mistake (or allow your Subscription to renew by mistake), please inform Us as soon as possible and do not attempt to access any Paid Content. Provided you have not accessed any Paid Content since the start date (or renewal date, as appropriate) of the Subscription We will be able to cancel the Subscription and issue a full refund.

If you wish to exercise your right to cancel, you may inform Us of your cancellation in any way you wish. Cancellation by email is effective from the date on which you send Us your message.

We will not be responsible for any loss or damage that is not foreseeable.

Our Paid Content is intended for non-commercial use only. We make no warranty or representation that the Paid Content is fit for commercial, business or industrial use of any kind. We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.

If, as a result of Our failure to exercise reasonable care and skill, any digital content (including but not limited to Paid Content) from Our Site damages your device or other digital content belonging to you, We will attempt to repair the damage.

Nothing in these Terms of Sale seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.

If you wish to contact Us with general questions or complaints, you may contact Us using the following details:

For matters relating the Paid Content or your Subscription, please contact Us by email at support@privci.io.

For matters relating to cancellations, please contact Us by email at support@privci.io, or refer to the relevant sections above.