Terms of Sale

These terms govern your subscription to Privci's Human Vulnerability Scanner platform and related services. They outline your rights, responsibilities, and our commitments to you.

Last Updated: January 2026
View Subscription Terms

Terms Overview

Definitions
Subscriptions
Pricing & Plans
Payments
Free Trials
License Terms
Cancellation
Liability
1

Definitions & Interpretation

In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:

Term Definition
"Platform" The Privci Human Vulnerability Scanner and related services accessible via app.privci.com and associated domains
"Subscription" A paid plan granting access to the Platform, including Foundation, Advanced, and Enterprise tiers
"User" An individual employee or contractor granted access to the Platform under your organisation's Subscription
"Scan" The 15 to 90-day behavioural risk assessment conducted by the Human Vulnerability Scanner
"Engines" The five core components of the Platform: Awareness Engine, Change Engine, Phish Aware, Business Watch, and Policy Keeper
"We/Us/Our" Privci Ltd (Company Number: 13319659), 85 Great Portland Street, First Floor, London W1W 7LT, United Kingdom
"You/Your" The organisation or individual purchasing the Subscription

Interpretation: References to "writing" include email. When we use the words "writing" or "written" in these terms, this includes emails. Any obligation on a party not to do something includes an obligation not to allow that thing to be done.

2

Subscription Terms

Subscription Types

We offer three primary Subscription tiers, each providing access to different components of our Platform:

Foundation

Ideal for organisations beginning their human‑risk management journey. Includes core behavioural assessment and basic training capabilities.

Advanced

Our most popular tier. Includes full behavioural analytics, automated interventions, and comprehensive threat monitoring.

Enterprise

For large organisations with complex security needs. Includes custom integrations, dedicated support, and advanced deployment options.

Subscription Period

  • Monthly Subscriptions  Automatically renew each month until cancelled
  • Annual Subscriptions:  Automatically renew each year until cancelled, with a 17% discount compared to monthly billing
  • Renewal Notice:  We will notify you at least 30 days before any price increase takes effect
  • Automatic Renewal:  Subscriptions automatically renew unless cancelled at least 48 hours before the renewal date

User Management

  • You may add Users at any time, with prorated charges for the remainder of your billing period
  • User reductions take effect at the next billing cycle; no refunds for removed Users mid‑cycle
  • Minimum 10 Users for all Subscription tiers
3

Pricing & Service Plans

Our pricing is structured to provide clear, predictable costs for human‑risk management:

Plan Feature Foundation Advanced Enterprise
Monthly Price (per User) £4 / $5 £6 / $8 Custom
Annual Price (per User) £40 / $50 £60 / $80 Custom
Human Vulnerability Scanner Included Included Included
Core Engines Awareness, Change, Phish All 5 Engines All 5 Engines + Custom
Business Watch Not Included Full Access Full + Custom Rules
Support Standard Priority Dedicated Manager
Deployment SaaS Only SaaS Only SaaS, Hybrid, or On‑premise

Price Changes: We reserve the right to change prices with 30 days' notice. Price changes will not affect current Subscription periods but will apply upon renewal. Discounts for annual billing may change; current pricing is always displayed on our website.

Enterprise Plans

Enterprise pricing is customised based on your organisation's specific needs, including:

  • Number of Users and departments
  • Custom integration requirements
  • Advanced security and compliance needs
  • Reporting and analytics requirements
4

Payment Terms

Payment Methods

We accept the following payment methods:

Visa
Mastercard
American Express
Discover
PayPal
Bank Transfer

Payment Terms

  • Credit/Debit Cards:  Charged immediately upon Subscription activation and on each renewal date
  • Invoices:  Available for annual Enterprise plans, payable within 30 days of invoice date
  • Currency:  Prices shown in GBP (£) or USD ($). Conversion rates are determined by your payment provider
  • Taxes:  All prices exclude VAT and other applicable taxes, which will be added where required

Failed Payments

  • If a payment fails, we will attempt to retry for 7 days
  • After 7 days of failed payment, your Subscription will be suspended
  • After 30 days of non‑payment, your Subscription will be terminated
  • Reactivation requires payment of any outstanding amounts
5

Free Trials & Evaluations

30‑Day Free Trial

We offer a 30‑day free trial of our Platform with the following conditions:

No Credit Card Required

You can start your trial without providing payment information

Full Platform Access

Complete access to all features included in your selected plan

Automatic Conversion

Trials automatically convert to paid Subscriptions unless cancelled

Reminder Notifications

We'll notify you 3 days and 1 day before your trial ends

Trial Limitations: Free trials are limited to one per organisation. We reserve the right to revoke trial access if we detect abuse, including creating multiple accounts to extend trial periods.

Proof of Concept (Enterprise)

For Enterprise prospects, we may offer extended Proof of Concept evaluations with custom terms, including:

  • Extended evaluation periods (up to 90 days)
  • Larger User counts for organisation‑wide testing
  • Custom configuration and integration support
  • Success criteria and evaluation metrics
6

License Terms & Restrictions

Grant of License

Subject to your compliance with these terms, we grant you a non‑exclusive, non‑transferable, limited license to:

  • Access and use the Platform for your internal business purposes
  • Use generated reports and analytics within your organisation
  • Integrate the Platform with your approved third‑party systems
  • Allow your employees and contractors to use the Platform as Users

Usage Restrictions

You agree not to:

Resell or Redistribute

You may not resell, sublicense, or redistribute access to the Platform

Reverse Engineer

You may not reverse engineer, decompile, or disassemble the Platform

Automated Access

You may not use automated systems to access the Platform beyond normal use

Data Extraction

You may not extract Platform data for use outside the Platform

Data Ownership

  • Your Data:  You retain all rights to the behavioural data and content you submit to the Platform
  • Analytics:  We may use anonymised, aggregated data to improve our services and for research
  • Security:  We implement industry‑standard security measures to protect your data
  • DPA:  A Data Processing Agreement is available for Enterprise customers
7

Cancellation & Refunds

Cancellation Policy

You may cancel your Subscription at any time:

Self‑Service Cancellation

Cancel anytime through your account dashboard. Cancellation takes effect at the end of your current billing period.

Email Cancellation

Send cancellation requests to billing@privci.com. Include your account details for faster processing.

Phone Cancellation

Call +44 (0) 203 875 4301 during business hours (9am‑5pm GMT, Monday‑Friday).

Refund Policy

  • Monthly Subscriptions:  No refunds for partial months. Access continues until the end of the paid period
  • Annual Subscriptions:  Pro‑rated refunds for unused full months, minus a 10% administrative fee
  • Non‑Refundable:  Setup fees, custom development, and professional services
  • Exceptions:  We may provide refunds at our discretion for exceptional circumstances

Cooling‑Off Period: For customers in the UK and EU, you have 14 days from the start of your Subscription to cancel and receive a full refund, provided you haven't substantially used the service.

Service Termination

We reserve the right to terminate your Subscription for:

  • Violation of these Terms of Sale
  • Non‑payment for 30 days or more
  • Illegal or abusive use of the Platform
  • Legal or regulatory requirements
8

Liability & Disclaimers

Service Availability

We strive for 99.9% uptime but do not guarantee uninterrupted service:

Scheduled Maintenance

We perform maintenance during off‑peak hours (10pm‑2am GMT) with 48 hours' notice

Emergency Maintenance

May occur without notice to address critical security or performance issues

Uptime Commitment

99.9% uptime SLA for Enterprise customers; 99.5% for Advanced and Foundation

Limitation of Liability

  • Maximum Liability:  Our total liability to you shall not exceed 12 months of your Subscription fees
  • Indirect Damages:  We are not liable for indirect, special, or consequential damages
  • Business Loss:  We are not liable for lost profits, revenue, or business opportunities
  • Security Incidents:  While we implement robust security, we cannot guarantee prevention of all breaches

Service Disclaimers

Behavioural Science

Our Platform uses behavioural science to reduce risk, but cannot guarantee elimination of all human‑related security incidents

Risk Assessment

Our Human Vulnerability Scanner provides risk assessments based on available data, but all security decisions should involve human judgment

Training Effectiveness

While our training improves security behaviours, effectiveness depends on organisational culture and individual engagement

Important: The Privci Platform is a security enhancement tool, not a replacement for comprehensive cybersecurity programs, policies, and professional security advice. You remain responsible for your organisation's overall security posture.

9

Contact & Support

Billing & Account Support

Billing Inquiries

billing@privci.com

Sales & Billing Phone

+44 (0) 203 875 4301

9am‑5pm GMT, Monday‑Friday

Registered Office

85 Great Portland Street, First Floor
London W1W 7LT, United Kingdom

Technical Support

Support availability varies by plan:

Support Level Foundation Advanced Enterprise
Hours Business Hours Extended Hours 24/7 Critical
Response Time 24 hours 4 hours 1 hour (critical)
Channels Email only Email & Chat Email, Chat, Phone
Manager Not Included Not Included Dedicated CSM

Updates to Terms: We may update these Terms of Sale from time to time. Material changes will be communicated via email at least 30 days before they take effect. Continued use of the Platform after changes constitutes acceptance.